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Hotel Ferrara Antica Corte - Terms & Conditions

 

GENERAL BOOKING CONDITIONS:
When booking the room you may be asked to give a deposit through bank transfer or credit card as guarantee for the first night. If you need an invoice please send all information via fax or email. Otherwise we will prepare a simple receipt. However the first night is paid, the money will not be retuned in case of cancellation.
 
METHODS OF PAYMENT: 

The final payment will be made in the hotel at the end of your stay for up to 3 nights. For longer periods we may ask for partial payments during the stay, generally every three days. For weekly or monthly payments, considering the discounts applied, advance payments are required. We accept credit cards, MAC cards, cash. We do not accept bank checks or postal orders. For stays during special periods, such as holidays or trade fairs, we may ask for an advance settlement through bank transfer if no credit card was given as guarantee.

 
18 YEARS OR YOUNGER:
We can in no case accept bookings from people 18 years or younger.
 
CHECK-IN & CHECK-OUT: 
Check-in: Reception is open from Monday to Friday from 9 am to 7pm. Rooms are available from 3 pm. For check-in before 3 pm, check for room availability by calling before. For arrivals after 7 pm, please call and take an appointment. We recommend communicating the time of arrival when booking the room. Also leave a mobile phone number we can contact you at during your trip if necessary. In case of delays, please inform us as soon as possible by phoning us. When checking-in be prepared to show a valid ID card. If the document of 1 or more people is not valid we reserve the right to refuse handing the keys of the room and the deposits paid for the room shall not be returned. For check-in on Saturday or Sunday, please fix an appointment.
Check-out: Please, leave the room by 11 am of the departure day. If the room is available it is possible to extend the departure time after authorization and payment of an extra fee. For check-out operations on Saturday and Sunday, please take an appointment.

 

PRICES DO NOT INCLUDE:
Prices do not include food taken from the bar/refrigerator in the room, telephone calls, internet, car parking, bike rental, forwarding and/or receiving faxes and/or emails, laundry service and anything else not specifically indicated when reservations are made. The " Residence Formula " does not include breakfast and the daily cleaning of the rooms.
 
CANCELLING THE RESERVATION:
Reservations with Hotel Formula:
The first night will always be charged at the moment of the reservation and will not be reimbursed.
For cancellations within the 10th day, nothing will be charged for the remaining nights.
For cancellations after the 10th day the entire amount will be charged.
Reservations with Residence Formula:
Considering the long periods of reservations we will request advance payments that cannot be reimbursed.
 
  EARLY DEPARTURES:
No deposits or payments made in advance can be reimbursed after the keys have been given. We kindly ask you to determine how long your stay will be before making reservations, confirming or extending your stay.
 
  SMALL PETS:
Pets are welcome. We kindly ask our guests to inform us of the presence of a pet. An extra final cleaning fee (obligatory) will be charged for stays over 7 nights with Residence Formula.
 
 These regulations are considered fully accepted when reservations are made.

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